Virgin Media Community

[FergusonHogg]

I was a VM customer many years ago and previous to that a 'Blueyonder' customer before VM took over.  

I am now getting a lot of spam emails redirected from my old  "Blueyonder' email address to my current email address which is not a 'Blueyonder' or a 'VM' email address.

If I can remember correctly, and confirmed by other posts on this site, that old email addresses would be cancelled and/or deleted after 90 days from cancellation of the VM contract which, In my case, was years ago.

Can anyone help in how to cancel and delete that old Blueyonder address to help stop spam emails. 

Many thanks 

William H

[Graham_A]

@FergusonHogg The VM Forum Team staff should be able to help you with this when they reach the thread in a day or so.

[Gareth_L]

Hello FergusonHogg.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your former email account being hacked.

Can I send you a Private message to get the relevant details? That way I can then request for this email to be deleted.

If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

 

[Gareth_L]

Hello FergusonHogg

Thank you very much for those details.

I have requested for your email address to be deleted.

Our IT Team will get this looked into in the next 10 days, but it is usually a lot quicker than that.

As soon as they get back to me, I will pop back on here and let you know.

Gareth_L