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Chris4lisa
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Message 1 of 8
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Old Virgin.net email address needs cancelling

Please could you tell me how I can delete a virgin.net email address as it appears to have been hacked.  Thanks

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MissPasko
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Message 2 of 8
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Re: Old Virgin.net email address needs cancelling

Are you a VM broadband customer?  If NOT, wait here and a  Forum Team member (VM employee) can refer this to the email team to have the email address permanently deleted from the VM system.  This should have been done 90 days after a customer leaves VM, but the amount of former customers with orphan accounts is seemingly endless!

You will be contacted via this thread and a private forum message, don't post  personal information on this public thread.

If you are a customer, then the advice changes - just write back and we can advise.  Best wishes!


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Chris4lisa
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Message 3 of 8
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Re: Old Virgin.net email address needs cancelling

Hello, I am not a current virgin user and do not have an account 

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Very Insightful Person
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Message 4 of 8
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Re: Old Virgin.net email address needs cancelling


@Chris4lisa wrote:

Hello, I am not a current virgin user and do not have an account 


In which case MissPasko's initial advice stands.  You now need to wait for the VM staff to pickup this post and contact you.

 

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Graham
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Chris4lisa
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Message 5 of 8
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Re: Old Virgin.net email address needs cancelling

thanks, sorry me again - will they definitely contact me? and how long am I likely to wait?

 

Lisa

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Very Insightful Person
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Message 6 of 8
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Re: Old Virgin.net email address needs cancelling

Read some of the other threads on this issue and you will see that wait time is from about 4 minutes to 3 weeks. It depends on where you are in the queue and how often you post - because each time you do you get relegated down the list.

The Forum Team will contact you via a further post in this thread. They will ask for the information they need by sending to a private message through this Forum. Do not post any personal information here. And if they miss you out we will chase them.

OK?



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Chris4lisa
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Message 7 of 8
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Re: Old Virgin.net email address needs cancelling

Thank you, much appreciated. My email has been hacked so I need to delete it ASAP.  Lisa

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Forum Team (Retired) Ben_N
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Message 8 of 8
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Re: Old Virgin.net email address needs cancelling

Hi Chris4Lisa,

 

I have sent you a PM

 

Thanks

Ben_N