Hi All, I have just opened this Community account so please excuse any errors or ignorance I show. I am NOT tech minded.
My old Sky email account stopped working at the end of July (that is the date of the last incoming email) and when I click on it I get the message 'the user name or password for ........ .com is incorrect'. It offers OK or SETTINGS as options.
It is an old account but has worked fine via Virgin for several years.
At settings when I try to change the password it ignores me and repeats the first message. That is as far as I can get.
I have read the posts re closing old email accounts but mine stopped working before the October start date for that.
Just to clear up is the email address that ends in @sky.com or is this your account with Virginmedia. If you are talking about your actual emails then VM cannot help you regain access to a sky.com email address, you would need to contact sky.
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First confirm you can access the sky emails via their website, or setting it up in an email client (a programme that accesses and shows you emails and allows you to send them) on your devices (PC, tablet, smartphone).
Then if you are still having problem using VM webmail as a client to view the sky emails, come back here and there are community users familiar with how to set that up. We'll be able to help you self-check your settings and get it working.
(I do not know if any sky data breach could be responsible for this - check with Sky)
FYI - Closing old email accounts by Virgin Media applies to virginmedia (and legacy domain) email addresses that are used by FORMER customers of VM. When the VM broadband account closes, the email address should terminate after 90 days. This rule should have nothing to do with your sky.com address.