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OldmanJ
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Old NTLworld email accounts compromised

I left Virgin 5 years ago when we moved to an area that doesn't have cable.  When I closed my account I was told that my old email addresses would be closed after 90 days but 5 years later they are still active and at least one of the accounts has been compromised and is being used as a spambot.

How do I go about getting these accounts, (the main account and any sub accounts), closed down?

As I'm no longer a Virgin customer I no longer have any access to the accounts to delete them.

 

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Natalie_L
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Re: Old NTLworld email accounts compromised

Hi OldmanJ

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear the email address are still active and have not been closed down automatically. 

I would be happy to arrange for the addresses to be deleted for you but I will just need to confirm a few details via private message first. 

 

You will be able to access the message via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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