Virgin Media Community

[glutenfree]

Hi, I was wondering whether someone could help.  My husband's ntlworld email account has been hacked.  This is not the first time this has happened, yet we cannot delete the account.  We are Virgin customers but would like this email removed and deleted, as it has now hacked bank accounts, social media accounts, work emails etc.  Please can someone help?  Thank you.

[Beth_G]

Hi glutenfree,

Welcome to the Community Forums and thank you for your post.

I'm very sorry to hear that your Husband's email address was recently hacked. We'll do our best to help from here. Can you please confirm if you are the account holder and your Husband's email account is registered as a sub account, or is the account in your Husband's name and his email account is the primary email address?

Many thanks,

Beth