Virgin Media Community

[MarcusM]

I have an old NTL world email account which has been hacked and has been trying to hack into my Facebook and Instagram. I have not used since 2015.

please could it be deleted.

[REMOVED]@ntlworld.com

thanks

marcus 

[MOD EDIT: Personal and private information has been removed from this post.]

[Kath_F]

Hi MarcusM, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that an old email address is at risk. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi MarcusM, 

Thanks for coming back to me via private message. 

I'm glad to hear that this has now been resolved for you. 

If you have any further issues, pop back and let us know so we can help further. 

Many thanks,