@RayPugh69 wrote:
When I try and reset the password I get this.................
If you do not know the current password then the only way you can reset the password is via the "Forgot your password" link. https://www.virginmedia.com/my-virgin-media/forgotten-details/password So I assume you were using using this link when you got that error message?
That process will only work if the email account has a "Password recovery question set". That's a fairly recent change and so it is unlikely that you have set one.
If you are currently a Virgin Media broadband customer the Forum Team (VM staff who support this forum) will be able to help you. One of the team will contact you via this thread in the next day or so and should be able to help you.
Sadly, if you are no longer a VM broadband customer they will be very limited in what they can do for you.
The reason for that is that according to VM's broadband terms and conditions, 90 days after a broadband contracted is closed VM should delete any email accounts linked to that broadband account. In reality VM often let such email accounts linger on for years and so ex customers often just assumed their email account would always be there.
Finally though, if you ever access your Blueyonder email account via the VM webmail service on the VM website, there is one other option you could try.
Browsers usually store account passwords so you could go to the browser you used to access the webmail account and do an online search for "show saved passwords in...." chrome, safari, firefox " or whichever browser you use. That should give the instructions to view your saved passwords in your browser. Just check through the list of saved passwords to see if it has your Blueyonder email password.
That could get you out of your immediate problem but if you are no longer a VM broadband customer VM could delete that email account at anytime. VM no longer issues new email accounts and they do appear to be having a purge on closing email accounts that are no longer linked to a broadband account.
Coenoby
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