4 weeks ago
- last edited
4 weeks ago
I have an old Blueyonder email account that has been hacked but I can't even see it in settings to manage/delete the unwanted email address - removed
This goes back to the days when we could have several BY email addresses, each with 3 or 4 aliases.
Could you delete the account or raise a ticket for me, please.
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3 weeks ago
Thank you for your post regarding your old Blueyonder email address, is this a primary email address that is linked to an active Virgin account? If so, we will not be able to delete it unfortunately.
But if the email address is not linked to an active account, I'd be happy to get this deleted for you.
Please do let me know,
Thanks for the response, Selena.
No, the email address that I would like to be deleted is not a primary email address.
What are the next steps?
I'll just need to confirm a few details with you via Private Message so that we can get this sorted for you. Please look out for a purple envelope in the top right corner of your screen.