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Message 11 of 17
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Re: Old Blueyonder Email Hacked

Hi robtriggely, 

 

Welcome to the forums and thank you for your post. 

 

Sorry to hear as to what is happening here. I would need to send you a private message to take some details from you to sort this 🙂 

 

Cheers. 

Ryan_N - Forum Team
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Message 12 of 17
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Re: Old Blueyonder Email Hacked

Hi,

Sorry to resurrect this thread. I also have an old blueyonder email address which has been compromised. 

If possible could I have this account deleted?

Many thanks

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Message 13 of 17
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Re: Old Blueyonder Email Hacked

Hi batigol1926,

 

Thanks for posting and welcome to the community. I am sorry to hear of the email issue and I'll be able to get this sorted for you.

 

I'll PM you to get some details and then send it to our IT team who will delete it.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 14 of 17
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Re: Old Blueyonder Email Hacked

Hi @batigol1926, thanks for joining me on PM. To update the thread, I've raised the request for the email to be deleted via our IT team.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 15 of 17
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Re: Old Blueyonder Email Hacked

Hi @batigol1926,

 

Just a quick update from IT - they've deleted the email account 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 16 of 17
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Re: Old Blueyonder Email Hacked

Hi, 

 

I am also having this issue. My dads blueyonder account has been compromised and he has lost access to it. This is his primary account and is linked to his online banking, ebay amazon and all other accounts and is causing issues for him financially. 

 

Is there a way or regaining access to the account? If not, is it possible to arrange close the account? 

Thanks. 

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Message 17 of 17
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Re: Old Blueyonder Email Hacked

Hi Bwallace, 

Thanks for your post is the email link to an active virgin media account?

Thanks,

Zoie

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