It puts up the an all blue page web page with the words 'OX APP' Suite with a sign-on and password.
Called Virgin help whatever over phone - no real answer - surprising really as if I'm being re-directed which I did not ask for - I'm sure others are and you'd think Virgin would want to know about it?
Some forum pages point to 'it's solved thread' back in 2019 - it's not solved. I'm interested to know how the re-direction has suddenly appeared in a number of browsers I've tried.
Does Virgin support this? I'm not signing in twice!
They are called - Capterra - google it if you don't wantt to use the link above - if you are getting this nonsense you can email them - their address is at the bottom. I've written today to ask what's going on and how to get rid of it - let's see what they say???
Meanwhile I'm using Edge's security options to block the mail2 web site until further notice.
The OX App issue is a real pain but it is not anything sinister.
In fact OX App is the platform that Virgin Media uses to deliver their webmail service. What should happen when you go to mail2.virginmedia.com,is that you are directed to Virgin Media's single sign on system. Then once you have logged in you are redirected to your Virgin Media Mailbox.
When things go wrong you can end up on the default OX Apps login screen (the blue one you are seeing) which will not recognise your email address / password
Deleting the VM cookies from your browser usually resolves this. However, it is a bit strange that you are seeing this with a number of different browsers.
You could also try using a Private window (Firefox) or Incognito Mode (Chrome) or an InPrivate browsing window (Edge) since using those means the browser will not use any cookies stored in the browser.
I would still suggest deleting cookies in your browser(s) but if that does not work there may indeed be an underlying issue.
In fact the same problem occasionally arose before VM moved to their current email service. Back, then (pre 2015), VM used the old Google Apps email service for ISP's which was very similar to Gmail. At that time VM used the same redirection process as part of the sign in and sometimes that went wrong. As now, that could result in users being directed to the wrong default login page - except in that case it was the Google login page.
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