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LB111222
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OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

I have an old email account which isn't used, but now i'm getting hundreds of failed delivery status notification, and on review on my emails on the 20 Jan 2020 I had an email from Virgin saying the account details have been changed, though i didn't do it, and rarely check the emails to this account, as its generally just junk.

I'm amazed this hasn't been picked up by Virgin as a clear hack.  The account need this closed down ASAP.  I have no log in details to any virgin system to deal with this myself.

Apart from this forum there appears to be no way whatsoever ever of contacting Virgin about this....which is a complete joke!!  I can't even find a way to complain to Virgin about it....

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Lee_R
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

Thanks for posting LB111222

Can I ask if you're not a Virgin Media customer whatsoever?  If not how long ago were you last a Virgin Media customer?

Regards


Lee_R

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LB111222
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

I don't recall.  It was a while ago.  We had broadband with Virgin.  Is this important to close the account down?

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Lee_R
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

Thanks for getting back to us LB111222

We can make the necessary arrangements.  In order for me to do so, I need to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards


Lee_R

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sandiman9
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

Hi I'm  in the same or similar position... can you help me to canel my very old virgin.net account..

Many thanks

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Robert_P
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

Hello sandiman9

 

Thank you for taking the time to contact us via the forums and welcome to the community. Can you confirm if you still have active services with us? 

 

If an account/services are cancelled, usually within 90 days the email account is automatically deleted, this isn't always the case though. You can also use www.mailtester.com to see if the email address is still active. If it shows green we will need to look into this further, if it is red it has already been completely removed.

 

Rob

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sb37
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

I also have the same problem.  the account is flagged as invalid/disabled in mailtester.  All I'm received through auto forward set up on the account is spam

Please can you sort this out!

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Megan_L
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

Hi Sb37, 

Thanks for using the forums to get this issue with your email looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, I'll send you a PM now so we can get your email deleted by the IT team.

Speak soon!

Thanks,

Megan_L

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Megan_L
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Re: OLD VIRGIN.NET EMAIL ADDRESS HACKED AND NEEDS TO BE DELETED

Hi Sb37,

Thanks for chatting with me in our PM, I have forwarded your request over to the IT team now. 

They will get your email deleted within the next 2-3 working days. 

Thanks, 

Megan_L

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