Menu
Reply
martgriff2000
  • 3
  • 0
  • 0
Tuning in
370 Views
Message 1 of 7
Flag for a moderator

OIder emails

I use webmail - mail2.virginmeadia.com.  My email suffix is @virgin.net

I can only see Trash messages going back 8 days or so.  I need to retrieve an older message from January.

How can I access older messages that I have "deleted".

I am only using 4.5GB of my 25GB quota.

Thanks

MG

0 Kudos
Reply
Graham_A
  • 18.43K
  • 2.63K
  • 7.77K
Very Insightful Person
Very Insightful Person
365 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: OIder emails

VM webmail automatically clears out the Trash folder on a regular basis so if the deleted message is no longer in Trash it is gone for ever.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
martgriff2000
  • 3
  • 0
  • 0
Tuning in
301 Views
Message 3 of 7
Flag for a moderator

Re: OIder emails

Thanks.

Can I control this - it seems to clear after a week?

I have plenty of storage space, but this leaves little room for error.  My error admittedly!

M

0 Kudos
Reply
Graham_A
  • 18.43K
  • 2.63K
  • 7.77K
Very Insightful Person
Very Insightful Person
296 Views
Message 4 of 7
Flag for a moderator

Re: OIder emails


@martgriff2000 wrote:

Thanks.

Can I control this - it seems to clear after a week?

I have plenty of storage space, but this leaves little room for error.  My error admittedly!

M


No it can't be user controlled.  The system empties the trash folder automatically.

If you want to retain items for longer move them to a different folder rather than trash.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

用心棒
  • 7.13K
  • 791
  • 2.42K
Very Insightful Person
Very Insightful Person
279 Views
Message 5 of 7
Flag for a moderator

Re: OIder emails

A possible workflow to manage delayed deletion of emails in webmail is to set the colour flag of a message that you wish to delete and then when ready to review:

• sort folder by colour
• work through list of messages either:  
  • deleting  
  • leaving for later review  
  • set colour flag to None to signify it is to be kept
• restore sort order

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

martgriff2000
  • 3
  • 0
  • 0
Tuning in
273 Views
Message 6 of 7
Flag for a moderator

Re: OIder emails

Thank you both.

Seems obvious now you say it, but it wasn't until you did!

Cheers.

0 Kudos
Reply
Molly_T
  • 986
  • 31
  • 102
Forum Team
Forum Team
252 Views
Message 7 of 7
Flag for a moderator

Re: OIder emails

Hi Martgriff2000, thank you for posting.

A huge thank you to the community for supporting you to get this resolved!

Please do let us know if there is anything else we can help you with.

All the best. 

Molly
0 Kudos
Reply