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Goozeegang
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Ntlworld

Hi I have a ntlworld email with you I need to change the password as being hacked! And I can’t do it

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DJ_Shadow1966
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Re: Ntlworld

Hello

T0 be able to give you the right information there are a couple of questions that need answering

1) Are you still a Virginmedia Broadband Customer ?

If you are no longer a VM broadband customer then the email address is an orphan see https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 and all the staff can do is too delete the account as per T&C account should have been deleted 90 days after account was closed although some hang around for a lot longer.

2) If you are is the account a primary or secondary email address ?

If it secondary account you can change the password here - https://my.virginmedia.com/my-profile/listUsers

If it is a primary account password can be changed here https://my.virginmedia.com/forgot-details/username

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Goozeegang
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Re: Ntlworld

If you delete the email will I no longer be able to see my old emails?

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DJ_Shadow1966
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Re: Ntlworld

Hello

If the account is deleted then yes as only Virginmeedia Broadband customers are entitled to use a Virginmedia email address.

Regards Mike

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Goozeegang
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Re: Ntlworld

Who do I contact to get a ntlworld email deleted please

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Lee_R
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Re: Ntlworld

Hi @Goozeegang

I am sorry you're having issues with your email address.  I can help you with this.  I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

 

Lee_R

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Lee_R
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Re: Ntlworld

Hi @Goozeegang

My system won't allow me to send private message, because you've not made it possible from your side?

Regards

 

Lee

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