Ntlworld password not recognised

[AndyB71]

My ntlworld email was working fine, then a few days ago couldn't log in anymore. Message says check your email and password and try again. I haven't changed anything...

I cannot work out how to reset my ntlworld password.

[Graham_A]

Sign into the My Virgin Media account for the email address concerned and click on account details and then update settings.

[AndyB71]

Hi, I don't have a sign in for my ntlworld email. I use a different one for that. It's not linked to my Virgin Media account.

[Graham_A · Accepted solution]

You could try the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password

However, if the Ntlworld email address is not attached to your current VM broadband account then it could be in the process of being deleted as an orphaned account.

[AndyB71]

Thanks Graham,

My mistake, I can see my ntlworld.com email is actually linked to My Virgin Media account, but when I go to sign in I get the message, Your mailbox is not available at the moment.

[Travis_M]

Hi @AndyB71

Thanks for the post and welcome to our community forum

Sorry to hear about the issues you're experiencing with your email. I am going to drop you a private message now to collect some information and to look at getting this sorted for you, please keep an eye on your inbox for a message from myself.