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pianoshazza
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Ntlworld help!

Apologies if I’m posting this incorrectly but am a novice but desperate to sort out my ntlworld.com email.  It’s suddenly stopped working today, saying that my password is wrong, and I’m in the process of finalising the sale of my property(all being done using this email) and just don’t know what to do.
Any help or guidance would be so appreciated. 
Sharon 

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pianoshazza
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Ntl email help

Hi

am in the middle of house sale and my ntlworld email has stopped working, am desperate to sort it out as everything comes to this account . 
any help would be so appreciated. I’m not very techie 😱 it’s coming up as wrong password 

thanks so much 

sharon 

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Graham_A
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Re: Ntl email help

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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pianoshazza
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Re: Ntl email help

Graham thank you so much, I’ll give it a try. I’m still VM customer.  
it will be a life saver if it works! 😊

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pianoshazza
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Re: Ntl email help

It’s worked!!!!!! I’m so so grateful thank you SO much 👏 

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Martin_N
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Re: Ntl email help

Hi pianoshazza,

 

Thank you for your post. 

 

I'm very sorry to hear about the issue you had with your email address. 

 

I'm glad to see our community we're able to assist you with this. 

 

If you do require any other assistance in the future please do reach out to let us know. 

 

^Martin

pianoshazza
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Re: Ntl email help

Thank you , such a relief that it worked! 

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Martin_N
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Re: Ntl email help

You're welcome. 

 

^Martin