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Ntlworld help!

pianoshazza
Tuning in

Apologies if I’m posting this incorrectly but am a novice but desperate to sort out my ntlworld.com email.  It’s suddenly stopped working today, saying that my password is wrong, and I’m in the process of finalising the sale of my property(all being done using this email) and just don’t know what to do.
Any help or guidance would be so appreciated. 
Sharon 

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

7 REPLIES 7

pianoshazza
Tuning in

Hi

am in the middle of house sale and my ntlworld email has stopped working, am desperate to sort it out as everything comes to this account . 
any help would be so appreciated. I’m not very techie 😱 it’s coming up as wrong password 

thanks so much 

sharon 

Graham_A
Very Insightful Person
Very Insightful Person

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Graham thank you so much, I’ll give it a try. I’m still VM customer.  
it will be a life saver if it works! 😊

It’s worked!!!!!! I’m so so grateful thank you SO much 👏 

Hi pianoshazza,

 

Thank you for your post. 

 

I'm very sorry to hear about the issue you had with your email address. 

 

I'm glad to see our community we're able to assist you with this. 

 

If you do require any other assistance in the future please do reach out to let us know. 

 

^Martin

Thank you , such a relief that it worked! 

You're welcome. 

 

^Martin