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Gothjuice
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Ntlworld hacked account

  • Hi, 

I've been redirected to this forum by your twitter customer service. 

I've been trying to login to my ntlworld email with no luck. It was working fine yesterday but now I cannot get into the account. 

  • Logging into the primary account today the email address is no longer there. However 2 other emails that are not linked to our account are there and it appears they have removed the missing account and changed the password to the account so I an no longer access it. So it appears it has been hacked.

Can someone please assist at getting this account back as it is my primary account.

Any help will be greatly appreciated

Many thanks

Yazmin

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Gothjuice
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Re: Ntlworld hacked account

Following on form this the email address has definitely been hacked as an email confirmation of a password change was sent to the primary account on virgin media. A second email was then received stating the email had been removed from the primary account. 

I have tried going to forgotten password and every time is states "Unable to find username". I'm assuming this is due to them removing the account from the virgin manage accounts section?

Really hoping a VM member of staff sees this. It's been a day full of stress and I'm unsure on what else I can do without the help of a VM staff member? 

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John_GS
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Re: Ntlworld hacked account

Hi Gothjuice

 

Thanks for posting and welcome to the community

 

Sorry to hear of the email issue. I'll PM you now to assist further

 

Kind regards

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Gothjuice
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Re: Ntlworld hacked account

Hi,

It's now coming up to 24hrs and unfortunately the issue is still not resolved. 

Yesterday John said a team member would be monitoring this post today. Could they contact me please?

Thanks so much!

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Gareth_L
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Re: Ntlworld hacked account

Hello Gothjuice

I have picked this up now 

Can you please first change the log in password to something you have never used before 

Then log in this way 

Using the email that vanished and the new password 

Gareth_L

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Gothjuice
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Re: Ntlworld hacked account

Hiya Gareth,

not sure if you've seen it but i've replied to your PM.

many thanks!

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Gareth_L
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Re: Ntlworld hacked account

Hello Gothjuice

Yes I have seen it and replied back to you 

Gareth_L

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Gothjuice
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Re: Ntlworld hacked account

Thanks for the response Gareth,

unfortuantely I cannot see any new PMs from you? i can only see the initial message from this morning.

 

 

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