Virgin Media Community

[Davie-C]

I am able to access my ntlworld emails through the virgin media emails without any problems however my wife has an ntlworld email account that she can't access as she doesn't remember her password. When we try to reset the password it asks for the virgin media account details which are unfortunately in my name only. Is there any way around this? Don't see any options to contact virgin media direct.  Hopefully someone can help

Thanks

[goslow]

If you log into 'My Virgin Media', does your wife's email account appear with any others associated with your VM broadband account?

[coenoby]

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@Davie-C wrote:

 When we try to reset the password it asks for the virgin media account details which are unfortunately in my name only. Is there any way around this?

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All Virgin Media email accounts (and that includes legacy domains such as Ntlworld) are linked to a Broadband account.

If your wife's Ntworld email account is a secondary address to your VM broadband  account the easiest way to reset the password is as follows:

• Sign into your "My Virgin Media" account, that's the one were you can view your VM bills and package details) from here https://my.virginmedia.com/home/signIn 
• The MYA interface is being updated but at the moment once you have signed in you need to click on "Account settings" then "Account details"
• Then click on the "Manage accounts" and select your wife's email address.
• Then click on View/Change to the right of the address
• Then click on Change to the right of password.

You can then enter the new password and then again to confirm it.

Hope that all makes sense.

Coenoby

[Gareth_L]

HI Davie-C

Thanks for your post 

Can I just ask if you have managed to reset the password, from the advice given above 

If not please let me know and I can take a look from here 

Gareth_L