on 24-03-2022 12:29
I am able to access my ntlworld emails through the virgin media emails without any problems however my wife has an ntlworld email account that she can't access as she doesn't remember her password. When we try to reset the password it asks for the virgin media account details which are unfortunately in my name only. Is there any way around this? Don't see any options to contact virgin media direct. Hopefully someone can help
Thanks
on 24-03-2022 14:25
If you log into 'My Virgin Media', does your wife's email account appear with any others associated with your VM broadband account?
on 24-03-2022 14:31
@Davie-C wrote:When we try to reset the password it asks for the virgin media account details which are unfortunately in my name only. Is there any way around this?
All Virgin Media email accounts (and that includes legacy domains such as Ntlworld) are linked to a Broadband account.
If your wife's Ntworld email account is a secondary address to your VM broadband account the easiest way to reset the password is as follows:
You can then enter the new password and then again to confirm it.
Hope that all makes sense.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 25-03-2022 15:00
HI Davie-C
Thanks for your post
Can I just ask if you have managed to reset the password, from the advice given above
If not please let me know and I can take a look from here
Gareth_L