3 weeks ago
All emails sent and received from my ntlworld account from 02/2017 - 12/2020 have completely disappeared. Not archived at all. Where have they gone? Can anyone help?
Thanks for posting. My apologies about the email issue. How are you using your emails, webmail or third party client?
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I use webmail, but I also use it on my iPhone on their mail app
Thanks for this,
as obvious as this may sound, have you checked all spam, trash and hidden folders to see if any emails are in there?
Does anyone else have access to your email that may have deleted them?
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All checked. I have archives going back years, but it stops in 2017
Thanks for coming back to us @boysie01.
Is this on both client and webmail where it stops in 2017?
Hi John. Yes, both client and webmail stops at 2017. It’s most odd.
Thanks for coming back to me. Can you try and delete the email from the client and re-add it for me? See if it brings up the emails.
Deleted and re-added. No change
Thanks can you check on webmail that the storage isn't full as well please?