Menu
Reply
boysie01
  • 11
  • 0
  • 0
Tuning in
234 Views
Message 1 of 18
Flag for a moderator

Ntlworld emails from 2017-2020 disappeared

All emails sent and received from my ntlworld account from 02/2017 - 12/2020 have completely disappeared. Not archived at all. Where have they gone? Can anyone help?

Tags (3)
0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
187 Views
Message 2 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Hi boysie01

 

Thanks for posting. My apologies about the email issue. How are you using your emails, webmail or third party client?

 

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
boysie01
  • 11
  • 0
  • 0
Tuning in
177 Views
Message 3 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Hi

I use webmail, but I also use it on my iPhone on their mail app

0 Kudos
Reply
Sasha_W
  • 1.37K
  • 62
  • 112
Forum Team (Retired)
Forum Team (Retired)
170 Views
Message 4 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Thanks for this, 

as obvious as this may sound, have you checked all spam, trash and hidden folders to see if any emails are in there? 

 

Does anyone else have access to your email that may have deleted them? 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
boysie01
  • 11
  • 0
  • 0
Tuning in
168 Views
Message 5 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

All checked. I have archives going back years, but it stops in 2017

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
151 Views
Message 6 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Thanks for coming back to us @boysie01.

 

Is this on both client and webmail where it stops in 2017?

 

Best,

 

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
boysie01
  • 11
  • 0
  • 0
Tuning in
144 Views
Message 7 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Hi John. Yes, both client and webmail stops at 2017. It’s most odd.

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
136 Views
Message 8 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Thanks for coming back to me. Can you try and delete the email from the client and re-add it for me? See if it brings up the emails.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
boysie01
  • 11
  • 0
  • 0
Tuning in
133 Views
Message 9 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Deleted and re-added. No change

D6832A99-E102-488F-9243-FF1A8355DFDE.jpeg

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
122 Views
Message 10 of 18
Flag for a moderator

Re: Ntlworld emails from 2017-2020 disappeared

Thanks can you check on webmail that the storage isn't full as well please? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply