Ntlworld emails disappeared

[Cressy13]

Help, we have been without out ntlworld emails for a few weeks, they disappeared, and then returned for one days, then disappeared again.  we have tried to log in several times, and reset the password but without any luck.  can anyone help please.  thanks

[Kath_F]

Hi Cressy13, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you are having an issue with your email address. To allow us to look in to this further for you, we will need some information from you. We'll also need to pass data protection too. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
 

Thanks,