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Kenboy
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Ntlworld email

Screenshot_20210409-133151_Email.jpg

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Laurie_C
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Re: Ntlworld email

Hi Kenboy,

 

Thanks for getting in touch and welcome back to the Community Forum.

 

I'm sorry to see that you are having issues with your email account. Have you been able to check if POP3/IMAP is enabled on your account? You can find out more here.

 

Please let me know once you've checked this. If the problem persists, I would be more than happy to take a closer look at this for you.

 

Thanks,

Laurie

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Kenboy
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Re: Ntlworld email

Hi Laurie 

I still can't get logged on. I have ntlworld as my secondary account on virgin media. I have changed password on it via virgin media and when i log in using ntlworld email it tells me it's secondary account. When i click on email tab there it won't open emails and I've tried setting it up on my phone and imac but still same error message?

Is there another way i can change password? I use my ntlworld email all the time and it's only recently it's stopped allowing me in.

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Zoie_P
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Re: Ntlworld email

Hi Kenboy,

Thanks for your reply, I am sorry to hear you are still having issues 

I will pop you over a message and we can take a look at whats going on

Zoie

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Zoie_P
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Re: Ntlworld email

Hi Kenboy, 

Thank you for messaging with me in regards to your email issue, I am glad enabling your mailbox from our side has now made it active and able to access.

Thanks for using our forums and pop back anytime 🙂

Zoie

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Kenboy
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Re: Ntlworld email

Hi.

Many thanks for all your help,  you were terrific. 

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