Good morning, my ntlworld emails are refusing to send from my webmail or mailboxes on my Mac and iPhone. I am however receiving emails on all three. I spoke to the help desk who changed my account password. I updated the new password on all three places but the problem remains. I am getting a message on webmail saying the account is blocked when I try and send an email, and my iPhone simply says that the user name or password is incorrect which is all bizarre as I am receiving emails so I must be logged in correctly. Meanwhile the Virgin help desk has said they have logged my issue with the technical team and they will hopefully come back within 48 hours. Help, I am a journalist working abroad and I need full access to my ntlworld email. I have complained on Twitter and the bizarre response I got from your Twitter team is to post a question on this web forum.
Answered! Go to Answer
Yes, I have been a customer with a broadband package for many years. Your technical team still have not come back to me which is very disappointing and the problem persists. It is obvious that you have partially locked my account but you have not given me any reason for this
since yesterday morning (Monday) I’ve been have the same issue. I can receive email on all 4 of my ntlworld accounts but can’t send from any of them, either on my laptop or my iPad. I receive the error message that ‘the username or password is incorrect’.
I’ve checked all my settings and they are the virgin media settings, (the pop and smtp settings) so that’s not the reason, and I’ve changed NOTHING from my end so this has to be an error st Virgin media’s end.
I’ve been using these email addresses for about 25 years so this would be a real blow if I can’t get them working again.
It would be best if you started your own thread for this, because it gets confusing for the staff to answer two people on the same thread. When you do that, check whether your email addresses are linked to your current Virgin broadband account, because this will affect the outcome.
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing with the E-Mail account.
Does the E-Mail issue continue when working with the web mail services only?
Have you attempted to remove the E-Mail account from the web mail services and then re-add the E-Mail account to see if this combats the issue for an extended period of time?
What do you mean by "remove the E-Mail account from the web mail services"? Surely that would be disastrous, causing loss of data (historical e-mails) and potentially close the OP's Virgin Media account altogether.
Have I misunderstood? If I have then I'm sure that others have too.