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Ntlworld email unavailable

Pixiewings
Joining in

Hi guys,

already searched for an answer in here but can’t seem to find anything. I’m trying to gain access to my Amazon which uses a Ntlworld email but I discovered my Ntlworld on my iPhone Mail app wasn’t working so I came to log in online and it says it’s unavailable? 

I’ve reset my password already and followed all the suggestions and I’m at a loss. Really would like to gain access again 

thanks in advance, Sophie 

1 REPLY 1

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hello Pixiewings, 

Welcome to the Community and thank you for posting 

We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help.

Can you please confirm when the email account was last accessed and if you have an active Virgin Media broadband service?

If so, can you please also run anti virus/malware scans on all devices that carry the email account?

Thanks, 

 

Nat