Ntlworld email outbound messages are locked

[ntlworlddoomed]

My ntlworld.com email address outbound emails are locked.  Nothing will send from my mobile, laptop or the virgin media webmail app.  I can receive but not send.  It has been like this since April and i have tried resetting the password and waiting (up to a week) several times, but nothing has worked.  All the settings are correct - its the message above that is causing the problem.   I have tried webchat, calling,  - incredibly frustrated and really quite urgently need this fixed now. 

Please help!

[Natalie_L]

Hi ntlworlddoomed, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing issues with your email account at the moment, we are here to help. 

Unfortunately, I am unable to view the image attached, what is the message you are getting please?

Thanks, 

[ntlworlddoomed]

Thanks, 

It says message could not be sent to .... sending mailbox (421 421 4. 1. 0 SMTP417).......my email address.... is locked. 

then lots of random numbers....

[Natalie_L]

Thank you. 

I would be happy to look in to this further but I will just need to confirm a few details via private message. 

I will pop this over to you now and this should be available via the purple envelope on the top right of this page. 

Speak soon,