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leicester84
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Ntlworld email on outlook not working

Hello

My dad is a longstanding virgin media / ntl customer and uses his ntlworld email on outlook. This has now stopped working (constantly asked to input email and password in outlook) and even when logging in to virgin media webmail it has the standard “sorry your mailbox is not available at the moment”

My dad tried calling virgin media to no resolution and was told to wait a week for another team to be in touch. He needs email for his job so I am not sure how VM think its ok to wait a week to hear back? Please help

Thank you

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用心棒
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Re: Ntlworld email on outlook not working

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leicester84
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Re: Ntlworld email on outlook not working

Yes tried those steps and probably everything I could find online. 

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用心棒
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Re: Ntlworld email on outlook not working

Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond.

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John_GS
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Re: Ntlworld email on outlook not working

Hi @leicester84

 

Thanks for posting and welcome to the community. Sorry about the email issue.

 

May I ask, the account where the email is, who is the account holder, you or your Dad?

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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leicester84
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Re: Ntlworld email on outlook not working

Hello. My dad is the account holder but he is with me and I have all the details and passwords. 

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Alex_RM
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Re: Ntlworld email on outlook not working

Hi leicester84,

 

Is your dad able to make his own Forum account so we can help with this?

 

Alex_Rm

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