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Ntlworld email not working on android

pp
On our wavelength

During the last two days I have stopped receiving email on my android phone. I have changed nothing.

I can receive on Ipad

3 REPLIES 3

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, pp. Thank you for taking the time to post here and sorry to see you're having issues with your email on your mobile phone recently.

We'd love to help, please view this page here for our up-to-date info regarding email management and settings to make sure it's all looking fine.

Could you please tell us if you're accessing the emails on your phone via the browser or a client App/software?
Also, which way do you access those from the i-Pad and does the same work for your handset (phone)?

Let us know more, happy to help you.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


pp
On our wavelength

Gmail on phone, on iPad I use the mail client that comes with the device

 

i have just updated gmail ( an update just been released) will see if that works

 

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Thanks for clarifying, please do keep us posted on how things work after this update.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs