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gabell
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Ntlworld email no longer available

I've noticed I have not got any emails from my ntlworld account in several days.....

I normally have ut set to forward everything to my Gmail.    However, even going to vurgin media webmail gives me an error message.

Could my email have been incorrectly disabled...   I moved a year ago but retained virgin media services, so it should not be disabled...

 

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DJ_Shadow1966
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Re: Ntlworld email no longer available

Hello

Is the account still listed under https://my.virginmedia.com/my-profile/listUsers

Regards Mike

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gabell
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Re: Ntlworld email no longer available

yes, as the main account.   Additional emails are also there.

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coenoby
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Re: Ntlworld email no longer available


@gabell wrote:

yes, as the main account.   Additional emails are also there.


That's good news.

"going to vurgin media webmail gives me an error message."

and the error message is.......?  🤔

Coenoby

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gabell
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Re: Ntlworld email no longer available

Sorry!
 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Graham_A
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Re: Ntlworld email no longer available

It is likely that the account has been locked by VM as a security precaution.  This seems to have happened a lot to accounts with forwarding set.

The Forum Team should be able to get the mailbox unlocked for you.

They will respond here, but possibly not until tomorrow.

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Graham

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Paul_DN
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Re: Ntlworld email no longer available

Hi gabell,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your email being unavailable .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.