Virgin Media Community

[Elainerees]

Hello, my ancient Ntlworld email has been hacked. How do I go about getting the account removed. Its very old, I can’t access it to change the password. 

Thanks

Elaine

[Gareth_L]

Hello Elainerees

Thanks for your post and sorry to hear the account has been hacked.

Can i ask if this email is still inked to an active account 

Is this the main email address you use to log into your online account 

Gareth_L

[Elainerees]

Hi Gareth

no it’s not used any more and it isn’t linked to an active account. 

thanks

Elaine

[Gareth_L]

Hello Elainerees

Thanks for replying

So I can get this fixed 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Lisa_CC]

Hi @Elainerees,

I've had confirmation that the ticket has been closed and that the email has been deleted. Please check on mailtester.com to confirm it's deletion and if you have any queries, let me know.

Thanks,

Lisa

[Elainerees]

That’s great Lisa thanks very much.