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margaret13
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Ntlworld email hack

Hi

I have a ntlworld email account that has been hacked and I can't change password as no longer virgin customer  can anyone help?

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DJ_Shadow1966
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Re: Ntlworld email hack

Hello

I am afraid that all the support staff can do is arrange for the email address to be deleted, as due to not being a VM broadband customer there is no entitlement to have the email address.

Due to the nature of the query I have escalated to the forum team to have a look.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Ntlworld email hack

Hi margaret13

 

Thanks for posting and welcome to the community. I am sorry for the email issues. I'll happily PM you now to help further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Ntlworld email hack

Hi @margaret13

 

Thanks for joining me on PM, I've raised the deletion with IT under reference P010278544. They'll delete it within 5 working days

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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