Virgin Media Community

[Robessss]

Since early yesterday I’ve been unable to access my ntlworld email account on any of my devices, I still receive emails from a google account but can also not send 

it states that there is a password error but I have not changed any passwords as the error seems to have occurred at 430am 

when I log in to the virgin website it states my mailbox is unavailable and to try again in a hour a check passwords 

can anyone help 

[Edward_W1]

Hi Robessss, 

I hope you are well? 

I'd suggest the best way to get this sorted would be to contact the team via the text messaging service. 

They should then be able to take a look into this and get it sorted! 

Their contact number is 07533051809.

I hope this helps!

Ed

[Robessss]

I have tried contacting them and despite waiting no body has answered my messages and have been waiting over a hour 

[John_GS]

Hi Robessss

Thanks for posting and welcome to the community. I am sorry to hear of the email issues.

Have you been able to access the email since posting? If not, are you getting any error messages or is it still the same one as above?

Kind regards,

[Robessss]

It’s still the same problem on all devices I managed to get through on the phone yesterday and was advised there was an issue nationwide which started Monday morning and was being worked on, do you have any idea when the estimated time for this fix 

thanks 

[John_GS]

Thanks for coming back to me. 

Is the email address in question linked to an active Virgin Media account?

Kind regards,

[Robessss]

Yes it is still an active account for broadband and phone line, both are still working ok it’s just the ntl world email that’s not working 

I can receive emails to my phone if my gmail account is used 

[John_GS]

Okay no worries, I'll PM you now so I can assist further.

Kind regards,