Virgin Media Community

[EMF2]

Hello , my mothers old Ntlworld email has been compromised and we cannot change the password as she is no longer a VM customer. Can you please help to change the password or delete the account completely. 

[Travis_M]

Hi @EMF2 

Thanks for posting on our community forum and sorry to hear about the issue with your ntlworld email

I am going to drop you a private message now to confirm some more details and get this sorted for you, please keep an eye on your inbox for a message from myself

[Chrissos]

Can you help me ? I have a ntlworld.com email which I am locked out of and have had to use a g mail address to get on this forum . Has ntlworld.com been hacked? Thanks

[Carley_S]

Hi @Chrissos 

Welcome to the community forums. 

Sorry to hear that you're having issues with your ntlword account. 

There was a known issue affecting ntlword accounts but this has now since been resolved. 

Can you please try a password reset and wait a few hours before trying to gain access?

If this does not work, can you confirm that you have an active broadband service with us and that this email is linked to it?