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Shaky13
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Ntlworld email cant send email

Both my brother and i have ntlworld.com emails. We cannot send any emails doesn't matter if we use outlook as part of MS applications outlook on its  own or emails app via samsung s9 phone all failed.

I have logged in to emails via virgin media website and i can send and receive.

Checked imap and smtp settings all correct. 

Anyone know a fix....virgin tech kept me hanging on for 2 hours with no answer..then 1 hours and all they said someone in IT will look at it by friday. Today is tuesday is 

 

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CPS7
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Re: Ntlworld email cant send email

Have a look,at similar questions on here, check your IP address on spamhaus.org.  If it is listed on there (don’t worry about PBL) then your IP address is on a blacklist and you are being stopped from sending mails.  You need to look at Ravenstar68 posts on how to run wireshark to check which devices on your network are sending out low level spam.  An Amazon firestick with downloaded software could be a reason..check that first..

you should still be able to send emails directly from virgin webmail. If you turn wifi off on your phone you should be able to send

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