Ntlworld email can’t log in!!!!

[LBBougie]

Can’t log into my account as it doesn’t recognise my password then when I ask for a password reset it does not recognise my email address!! 

Tried getting in contact with Virgin with no joy!

HELP 

[Jodi_S]

Hi LBBougie,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're unable to log on to your NTLworld emails.

Can we ask if you still have an active account with us? Can you also try logging in from a different web browser and device, also clearing all cookies/caches and history may help.

Please try the above first and come back to us if you still require further assistance.

Kind regards Jodi.