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GBizzle
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Ntlworld email address and Windows mail

Hi!

I've had a read through similar posts and am still struggling here, wondering if anyone can offer some advice. 

I've just bought a brand spanking new Windows 10 machine and am trying to get my NTLworld email account set up on Windows mail, but am having absolutely no success, despite getting my Hotmail/gmail accounts up and running

.First screenFirst screenScreen 2.JPGThe settings...?The settings...?

I've read through some of the other posts and have tried changing the "incoming email server" to POP3, but no luck. 

I'll admit to being a bit of a novice in this sort of thing, so any assistance is really appreciated! 

Many thanks!

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Anankha
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Message 2 of 14
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Re: Ntlworld email address and Windows mail

You don’t mention what the problem is that you’re having.
Is there any error message?
Did Windows Mail set up the account automatically after you entered your email & password? If so this will create the account as IMAP, if you wish to use pop then create the account manually.

Set download emails to all mails.
The settings look fine.

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GBizzle
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Message 3 of 14
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Re: Ntlworld email address and Windows mail

Thanks for the reply!

Sorry, So, I get the Syncing message "hold on while we retrieve your emails" and then...

errorerror

I am entering my ntlworld email address and account password on the "Add Account"/"Other account"; the same details I am using to access webmail in the interim, so there are no issues there that I can tell.

Again, thanks for the help, any advice is really appreciated!

 

 

 

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Beth_G
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Message 4 of 14
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Re: Ntlworld email address and Windows mail

Hi GBizzle,

 

Thanks for your first post and a very warm welcome to the community! 

 

Sorry to see you've been struggling to set up your NTL world email on Windows Mail. Have you tried resetting your email password through our webmail and trying again?

 

If you haven't come across this already, I'd recommend taking a look at this page  for some more information on which mail settings you'd need to use.

 

Let me know if that helps at all 🙂

 

Beth

 

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GBizzle
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Message 5 of 14
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Re: Ntlworld email address and Windows mail

Hi Beth,

thanks for the reply. 

I've just tried changing password to no avail. I've also tried changing the settings as per the link and still no luck.

Interestingly, I also have a Virginmedia address, which I've just linked to my Windows Mail account without a hitch; it's just the NTLworld account that is the issue?

Thanks again!

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Emily_G
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Re: Ntlworld email address and Windows mail

Thanks for the update, is the NTL email addresses connected to an active Virgin Media account? You may be able to double check this on your online account under the mailbox management section.

 

Thanks, Emily.

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GBizzle
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Re: Ntlworld email address and Windows mail

Hi there Emily!

Sorry, I can't find the "mailbox management" section, but my Virgin media account is still active. 

My ntlworld email is my primary email address and used as the login for my VM account, if that makes any difference?

Thanks for all the help!

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Emily_G
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Message 8 of 14
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Re: Ntlworld email address and Windows mail

Thanks for checking, is there a place on your online account you can see your email address on the account? 

 

This would be the Virgin Media one.

 

Thanks, Emily.

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GBizzle
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Message 9 of 14
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Re: Ntlworld email address and Windows mail

Hi,

thanks Emily, is this what you mean?

 

main accountmain account

 

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Emily_G
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Message 10 of 14
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Re: Ntlworld email address and Windows mail

No this would be your profile page, I'll pop you over a private message so we can check this for you.

 

Thanks, Emily.

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