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Ntlworld email account locked

I have received a letter telling me my ntlworld account has been locked for security reasons and that I need to change my password. Each time I try to change it the page says it’s not available and that I need to try later. This has gone on since 23rd June and I’m no further forward. Any advice would be gratefully received. Thanks.

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Re: Ntlworld email account locked

The Forum Team will respond in due course to offer assistance.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Ntlworld email account locked

Hi JQ72,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're unable to access your emails, I've popped you over a private message so I can help you with this. (purple envelope, top right hand corner)

 

Alex_Rm

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