Ntlworld email account hacked

[Sue1986]

Hi there, my mums ntlworld email has also been hacked. We would like to change the password on the account. Can you assist please? 

[用心棒]

Have you tried following the advice here, My Virgin media email has been hacked | Virgin Media Help?

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[Adri_G]

Hey Sue1986, thanks for reaching our on our help forums and welcome to the VM community.

We're sorry to hear of this email issue your mother has, have you been able to reset the password for this following the advice from our insightful member above?

Regarding this issue, we'd need the account to be active so we can assist further if needed.
Can you please confirm if your mother is currently a customer with active services?

Let us know where you are since your last post on Friday and we'll be happy to help with any issues.

[Sue1986]

To clarify, her ntlworld email address is a legacy email account that was taken over by virgin apparently. She wants the whole account deleted. What info do you need to be able to do this please? 

[Paulina_Z]

Hi @Sue1986,

Thanks for coming back to us. We'll be more than happy to help delete the old email permanently.

More information about Hacked Emails can be read on our website as suggested by @用心棒.

I'll send you a Private Message to confirm a few details. Please keep an eye out for an envelope at the top right corner of your Forum page. If you're having issues locating this, let me know and I can help. I'll be in touch soon.

Thank you!