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Aandyo
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Ntlworld email account hacked

Hi,

The email address of my recently deceased father-in-law has been hacked and changed this afternoon.

i have searched the website for a number to call but no joy.  

How do I get the account disabled ASAP?

thanks

andy

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Paul_DN
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Re: Ntlworld email account hacked

Hi Andy,

 

Thank you for reaching out to us in our community, I am sorry to hear you deceased father in laws email has been hacked, I will be happy to help, has the account that the email was attached to been disconnected?

 

Regards

 

Paul.

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Aandyo
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Re: Ntlworld email account hacked

Thank you, but it has now been disabled.

Was a pretty fraught afternoon/evening/night realising what had happened, the implications of hackers gaining control of someone's online identity and then the lack of any meaningful support or security out of "normal hours".   

TBH I was pretty disappointed and then outraged with Virgin's lack of support systems to respond to this kind of issue.  Being told to call back in the morning just added to the stress and anxiety.

Thankfully the bereavement team jumped on it the next day and worked with the IT team to suspend the account.
Not a good experience.   

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