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brains1900
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Ntlworld email account forbidden

Still no call back from virgin media after a week

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Steven_L
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Re: Ntlworld email account forbidden

Hey brains1900,

 

Have you heard anything back from the team since your last post?

 

I have looked into your account and I have re-enabled your email address, please can you check and advise me if you can access your mailbox now.

 

Regards

Steven_L

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brains1900
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Re: Ntlworld email account forbidden

I have been contacted by phone and went through the password reset for the second time without success. No further contact after that  6 days ago. Just tried again and still forbidden.

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Steven_L
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Re: Ntlworld email account forbidden

Sorry to hear that your issue hasn't yet been resolved brains1900.

 

I can take a further look into your account but would need to do this by private message, so that we can clear account security and confirm your details.

I will drop the private message over in a moment, so that we can get it sorted for you.

 

Thanks
Steven_L
 

 

 

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