Virgin Media Community

[PaulT37]

Hi, could someone please advise how I can get an old NTLworld email account closed. I have been advised by Virgin Media it has been compromised but I have not used it for many years and have no way of accessing it.

Many Thanks

[Corey_C]

Thanks for your post and welcome to the Community Forums, PaulT37,

Apologies for the delayed response, have you been able to get your email account closed since your post?  What you can also do to secure your mailbox is to change the password by using the forgot password option with will prompt a change of the password for you: https://my.virginmedia.com/forgot-details/password

I've have also send you a private message to confirm your account and email details, if you still need help.

Cheers,

Corey C

[Corey_C]

Thanks for your message and for clearing data protection, PaulT37,

Your request to have the mailbox deleted has been sent to IT, ref#P010402125, please allow 3-5 days to process

Cheers,

Corey C