Virgin Media Community

[CovDean]

30/03/2020 - deleted contents of Bin on iphone8. About an hour later noticed complete contents of Inbox had disappeared. Logged into account on PC and still no emails in Inbox, except one that had just arrived. Deleted items folder also empty. Phoned VM today and the tech said there was a fault at VM end and Inbox contents should be restored when issue fixed. Is this true? Can someone verify? Many thanks.

[Retro-Tech]

Hi,

Have you managed to resolve this yet?

I've tried a couple of my Ntlworld email accounts and they seem ok...but didn't try them yesterday so not sure if there was an issue.

Retro-Tech

[Sololobo]

Retro-Tech, as a new poster you may not be aware that marking a post as helpful actually flags it as resolved. Posts marked as resolved are more likely to then be ignored.

The OP should only mark a post as helpful when it's actually been resolved.

[CovDean]

Hi Retro-Tech,

Issue not resolved yet. Still missing all my Inbox email apart from what I have received since the fault. Apparently the issue only affected ’a small number of accounts’, whatever that is supposed to mean.

[CovDean]

Sololobo,

Thanks for the advice.