Dear Virgin Media, please can anyone help ASAP? During the past few days, I have been receiving emails (including the usual one regarding hacking my ntlw world e-mail on my iphone. The message says: we've watched you enjoy adult sites, we have your email and password etc), and also texts, photos etc where 'hacker' has been trying to reset passwords etc from various sites in Germany. The hacker has provided me with a bitcoin account and has asked me for money and has written if I go to the police or try to re-set my iphone's operating system or delete my e-mails they will e-mail all my contacts with etc... However, I deleted all my e-mails. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. I tried to change the password on VM site but it says no username found. I've been in contact with VM customer services but they can’t access the account either. I can still access emails and I’ve sent one to myself so the account is still active. I would like for this e-mail account to be completely deleting and de-activated ASAP. I would really appreciate your assistance with this. Many Thanks and Kind Regards. Priment
