Virgin Media Community

[ricmarshall]

Hi all

My main ntlworld.com email account has become "unavailable" and the password reset doesnt work (no error shows - it just doesnt do anything when I put a new password in and present reset

The account is a secondary one to the main account user (who I confirm remains an active virgin customer)

Does anyone know how I can get my email back please?

Cheers

Richard

[ricmarshall]

Hello

I have had my primary ntlworld.com email for many years. It is now saying it is unavailable and password reset doesnt do anything (no error - just is unresponsive)

The Virgin Bundle is active - please can someone help?!

[ricmarshall]

Hi - can anyone please help? 🙂

[Lee_R]

Hi ricmarshall, thanks for posting and welcome to our community.

Sorry to hear that you're unable to access your ntlworld.com email address.  I would like to help resolve this for you. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R