Hi need help accessing my old ntlworld email address as the email was used on a xbox and need to see a verification email.
Also no sure on the password lol, got a few to try but not sure.
Anybody help please
Go to Answer
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Found this answer helpful? Share it!
Yes im a vm customer
Set up on a previous account years ago when virgin took over ntl. Thanks
Does the email address concerned appear under your My Virgin Media account profile when signed in with your primary username, either under My Profile or Manage Accounts?
If so, use the password change option available.
Failing that try the forgotten password link. However, if the address doesn't appear under your profile it will be an orphaned account and recovery may not be possible.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Thanks for posting and welcome to the community. Relating the email, as Graham says, is the email address in question on your current Virgin Media account?
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"