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Ntlworld.com emsil access

Hi need help accessing my old ntlworld email address as the email was used on a xbox and need to see a verification email.

Also no sure on the password lol, got a few to try but not sure.

Anybody help please

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Re: Ntlworld.com emsil access

are you a current VM broadband customer?

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Re: Ntlworld.com emsil access

Yes im a vm customer

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Re: Ntlworld.com emsil access

is the address listed in your myvirgin media account or was it setup on a old account and you came back to VM with a new account?

If the address is still active VM might be able to move it to your current account but you will lose all addresses on your current account,

Staff will get tot he psot ina few days and can do thsi for you if the email is still active

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Re: Ntlworld.com emsil access

Set up on a previous account years ago when virgin took over ntl. Thanks

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Re: Ntlworld.com emsil access

Does the email address concerned appear under your My Virgin Media account profile when signed in with your primary username, either under My Profile or Manage Accounts?

If so, use the password change option available.

Failing that try the forgotten password link.  However, if the address doesn't appear under your profile it will be an orphaned account and recovery may not be possible.

________________________________
Graham

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Re: Ntlworld.com emsil access

Hi Anton383,

 

Thanks for posting and welcome to the community. Relating the email, as Graham says, is the email address in question on your current Virgin Media account?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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