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ross316
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Ntlworld.com email address

I had a ntlworld.com email address and I can no longer access. Has this been shut down or hacked.

Says username not found as well as password incorrect?

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Graham_A
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Re: Ntlworld.com email address

If you enter the email address into mailtester.com does it show as a valid mailbox?

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ross316
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Re: Ntlworld.com email address

Thanks.

Says email address is valid on the mailtester.

 

 

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Graham_A
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Re: Ntlworld.com email address

If you are still a Virgin Media broadband customer try to reset the password.  Instructions here:

https://www.virginmedia.com/help/virgin-media-reset-username-and-password

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ross316
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Re: Ntlworld.com email address

I'm no longer a VM customer.

Hoping not to have to ring them. Could do without all day being on hold.

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Graham_A
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Re: Ntlworld.com email address

Unfortunately as you are not a VM customer they will not be able to help you regain access.  All they will be able to do is ensure the account is fully deleted as it should have been 90 days after you left.

It is worth trying the password reset option as a long shot.  You may also be able to access the account via an email client such as Thunderbird.

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