Ntlworld.com email account still not working

[Fod1973]

Like everyone else, im having issues with my virgin media emails (ntlworld.com). 

Initial message was my password was invalid, which i knew it wasnt! Called VM and was advised on Monday to log out and then log back in again.

Now i get a new unique message saying my IMAP/SMTP service is enabled. Then a further message asks me to populate them manually.

Anyone who what i should be populating? Or is this part of the ongoing issue?

Attached error messge as mentioned above.

[Megan_L]

Hi Fod1973, 

We have now restored the ability to send and receive emails for all affected accounts. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise again for any inconvenience caused over the past two days.

We do have a Forum thread dedicated to this issue here if you want to keep an eye out for updates 👉 Email Issue.

Thanks,

Megan_L