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Did you mean: email account still not working

Joining in

Like everyone else, im having issues with my virgin media emails ( 

Initial message was my password was invalid, which i knew it wasnt! Called VM and was advised on Monday to log out and then log back in again.

Now i get a new unique message saying my IMAP/SMTP service is enabled. Then a further message asks me to populate them manually.

Anyone who what i should be populating? Or is this part of the ongoing issue?

Attached error messge as mentioned above.20230621_193527.jpg


Forum Team
Forum Team

Hi Fod1973, 

We have now restored the ability to send and receive emails for all affected accounts. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise again for any inconvenience caused over the past two days.

We do have a Forum thread dedicated to this issue here if you want to keep an eye out for updates 👉 Email Issue.