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Ntlworld address vanished

The ntlworld address that I have had for many years has suddenly vanished in the last 24 hours. I can't access it and it isn't shown in my "myvirginmedia" account. I am a current virginmedia customer. I have set up another email address but cannot access the old emails or much of my virginmedia account, as I am now shown as a secondary account holder, because of the change of address.

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Re: Ntlworld address vanished

Have you managed to resolve this yet?

What happens if you try and send an email to your original email address?

Does it get bounced back?

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Re: Ntlworld address vanished

No, I still don’t have access to this account. It has disappeared off my list of email addresses when I go into My Virginmedia. Emails sent to it don’t get bounced back though.

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Re: Ntlworld address vanished

I can still log into My Virginmedia using the old address, as that is my username. So I can actually access the account itself, just not the email.

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