Hi, posting in the off chance that somebody far knowledgeable than I am can offer words of wisdom.
During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps.
Stupidly, our old Ntlworld account which is somewhat inactive had the corresponding password to whatever info they have gained. We haven't been customers of VM for coming over 10 years, but the Ntlworld email account wasn't deleted after 90 days. I have always continued to use this account as my primary email account.
Quite recently too so we know that it was still useable up to yesterday.
I tried to change the password on VM site yesterday, but was unable to, due to not being a customer anymore.
I keep receiving login passwords for various websites that the hacker has been gaining access too.
he has emailed me from my self and told me my own password!
This morning there's been further attempts to change passwords etc on various sites but I'm now unable to access the Ntlworld account to see exactly what they're doing.
I've been in contact with VM customer services this morning who recommended changing the password??? How?! I'm not a customer anymore and can't log in. The lady on the phone also couldn't change the password. I want the old email account deleting ASAP and currently have a ticket.
I'm wondering if a 'hacker' could change an old Ntlworld email account password even if VM are unable to?!
If anybody is able to shed light on the matter, please?
I cannot go to virgin mail and login as they don’t recognise user name.
being blackmailed for money or threats to send content from social media and private emails to contacts
please help me 😕