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Ntlworld Email settings for iPhone 8+

For some reason my wife's phone will no longer send emails from her Ntlworld email account, i have searched online and tried setting up a new account on her phone, but each time it comes back saying either the user name (her ntl email address) or password are incorrect.

They are not so what has changed and how can i fix this please, i have tried setting up as both a pop and imap, would prefer imap.

 

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Re: Ntlworld Email settings for iPhone 8+

My settings on iPhone X & iPad:
imap.virginmedia.com
Port 993
SSL on/ticked
smtp.virginmedia.com
Port 465
SSL on/ticked
Username is the full email address
Under Advanced ensure authentication is set to ‘Password’.

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