Menu
Reply
JenLeeds1987
  • 2
  • 0
  • 0
Joining in
355 Views
Message 1 of 6
Flag for a moderator

Ntlworld Email address

Hi, I’ve spoken to customer services, webchat and through Facebook and they have now directed me here. On Friday my ntlworld emails stopped working and apparently the inbox no longer exists. It’s part of an active account and the email is used daily. I feel very let down by Virgin at the moment no one seems to want to help me get this reactivated. The email address is [Mod Edit: Personal information removed]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
Gareth_L
  • 5.67K
  • 342
  • 609
Forum Team
Forum Team
335 Views
Message 2 of 6
Flag for a moderator

Re: Ntlworld Email address

Hello JenLeeds1987

Thanks for bringing this matter to our attention 

I can see you did call this morning and a call back was arranged 

Has this been done yet? 

Gareth_L

0 Kudos
Reply
JenLeeds1987
  • 2
  • 0
  • 0
Joining in
334 Views
Message 3 of 6
Flag for a moderator

Re: Ntlworld Email address

No, I’ve not heard anything

thank you 

0 Kudos
Reply
Gareth_L
  • 5.67K
  • 342
  • 609
Forum Team
Forum Team
329 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: Ntlworld Email address

I will need to pass security by Private message"purple envelope" so we can get this looked at then 

If you can reply that would be great 

Gareth_L

0 Kudos
Reply
Gareth_L
  • 5.67K
  • 342
  • 609
Forum Team
Forum Team
318 Views
Message 5 of 6
Flag for a moderator

Re: Ntlworld Email address

We would need the account information on which the email is active 

Gareth_L

0 Kudos
Reply
Gareth_L
  • 5.67K
  • 342
  • 609
Forum Team
Forum Team
298 Views
Message 6 of 6
Flag for a moderator

Re: Ntlworld Email address

Hi JenLeeds1987

As we can not find an account or email address from the details you supplied. You can raise a complaint by looking here 

Gareth_L

0 Kudos
Reply