Virgin Media Community

[JenLeeds1987]

Hi, I’ve spoken to customer services, webchat and through Facebook and they have now directed me here. On Friday my ntlworld emails stopped working and apparently the inbox no longer exists. It’s part of an active account and the email is used daily. I feel very let down by Virgin at the moment no one seems to want to help me get this reactivated. The email address is [Mod Edit: Personal information removed]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Gareth_L]

Hello JenLeeds1987

Thanks for bringing this matter to our attention 

I can see you did call this morning and a call back was arranged 

Has this been done yet? 

Gareth_L

[JenLeeds1987]

No, I’ve not heard anything

thank you 

[Gareth_L · Accepted solution]

I will need to pass security by Private message"purple envelope" so we can get this looked at then 

If you can reply that would be great 

Gareth_L

[Gareth_L]

We would need the account information on which the email is active 

Gareth_L

[Gareth_L]

Hi JenLeeds1987

As we can not find an account or email address from the details you supplied. You can raise a complaint by looking here 

Gareth_L