Menu
Reply
corrine7
  • 5
  • 0
  • 0
Joining in
472 Views
Message 1 of 4
Flag for a moderator

Ntlword email not working

So overnight, my email stopped working. 

I keep getting a screen saying try again in one hour. 

My sons linked email is working fine and I can access my account fine. 

I've tried on phone, phone browser, laptop chrome and edge.  Same error. 

Helpline have tried resetting password, but in the end said try again in an hour ! 

 

 

0 Kudos
Reply
corrine7
  • 5
  • 0
  • 0
Joining in
499 Views
Message 2 of 4
Flag for a moderator

Re: Unable to access email inbox

Morning, email still isn’t working 

Password changed, called Virgin yesterday, just told to check after an hour ! 
please help ! 

0 Kudos
Reply
Martin_N
  • 7.66K
  • 327
  • 478
Forum Team
Forum Team
418 Views
Message 3 of 4
Flag for a moderator

Re: Ntlword email not working

Hi corrine7,

 

Thank you for your post. I'm very sorry to hear about the issue with your email address. 

 

I have been able to locate your account and do wish to assist with this. 

 

What I will do is private message you so we can look into this. 

 

^Martin

0 Kudos
Reply
John_GS
  • 13.13K
  • 671
  • 1.22K
Forum Team
Forum Team
399 Views
Message 4 of 4
Flag for a moderator

Re: Ntlword email not working

Hi corrine7

 

Thanks for joining us on PM

 

Just to update the thread, the mailbox was enabled. 

 

If you do need further assistance on this or anything else in the future, please do not hesitate to pop us another public post and we'll be happy to help

 

Best,

 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply