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Frank13
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Ntl

Incoming mail won't sync with valid information

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coenoby
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Re: Ntl


@Frank13 wrote:

Incoming mail won't sync with valid information


Not much information there but I'll work with what we've got. 😉

You need to use this link https://mail.virginmedia.com   and use that "valid information" (email address and password I assume) to check that you can still log directly in to your Virgin Media Webmail account.

If you can, it means the problem is with the email app or client that you use to manage your VM email and you are going to have to be more forth coming on the exact error messages you are seeing.

If you cannot then there is a problem with your VM account itself. The first thing to do is to try a password reset from here https://my.virginmedia.com/forgot-details/password . Enter your email address as the username and follow the prompts.

If that does not work or you still cannot access the Webmail account then, provided you have a live VM broadband account, the VM Forum team (VM employees) can arrange to get it sorted for you.

Let us knew how it goes.

Coenoby

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